Welcome to Kashmir Right Directions. These Terms & Conditions govern your access to and use of our website, travel services, tour packages, and related offerings. By accessing our website or booking any service with us, you agree to comply with the terms outlined below.
Please read these terms carefully before making a booking.
1. General Information
Kashmir Right Directions is a travel and tourism service provider based in Mujgund, Srinagar, Jammu and Kashmir, India.
We offer travel-related services, including customised tour packages, hotel reservations, transportation arrangements, sightseeing tours, and other travel assistance.
All services are subject to availability and confirmation at the time of booking.
2. Booking & Reservations
- All bookings are subject to availability and confirmation.
- Customers must provide accurate personal, contact, and travel-related information during the booking process.
- A booking will be considered confirmed only after the required advance payment or full payment has been received and confirmation has been communicated.
- Customers are responsible for reviewing their booking details, including travel dates, accommodation, transportation, and itinerary.
- Any special requests must be communicated in advance and are subject to availability.
3. Payments & Pricing
- All package prices are subject to change without prior notice until a booking is confirmed.
- Advance payment may be required to secure hotel reservations, transportation, and other travel services.
- Any remaining balance must be paid within the agreed timeframe.
- Additional services or personal expenses not included in the package price will be charged separately.
- Any applicable taxes, service charges, or additional fees will be communicated wherever relevant.
4. Cancellation & Refunds
Customers wishing to cancel their bookings must inform Kashmir Right Directions through official contact channels.
Refunds, if applicable, will be processed according to our Refund & Cancellation Policy.
Cancellation charges may vary depending on the cancellation date and the policies of hotels, airlines, transport operators, and other service providers.
Please review our Refund & Cancellation Policy before confirming your booking.
5. Travel Documents & Responsibilities
Customers are responsible for carrying all necessary travel documents, including:
- Valid government-issued identification.
- Required permits and authorisations, wherever applicable.
- Travel tickets and booking confirmations.
- Any additional documents required by authorities or service providers.
Kashmir Right Directions shall not be responsible for travel disruptions caused by incomplete, incorrect, or invalid documentation provided by customers.
6. Accommodation & Transportation
- Hotel accommodation and transportation are provided according to the confirmed booking.
- Room categories and facilities are subject to hotel availability.
- Vehicle types may vary depending on availability and local travel conditions.
- Check-in and check-out timings are governed by the respective hotel policies.
- Any additional requests, upgrades, or services may involve extra charges.
7. Itinerary Changes & Travel Conditions
Travel itineraries may be modified due to weather conditions, road closures, traffic restrictions, natural disasters, government regulations, or other unforeseen circumstances.
Kashmir Right Directions reserves the right to make reasonable changes to travel arrangements when necessary for customer safety and operational requirements.
We will make reasonable efforts to inform customers about significant changes and provide suitable alternatives wherever possible.
8. Customer Conduct & Responsibilities
Customers are expected to:
- Behave respectfully towards staff, drivers, guides, hotel personnel, and local communities.
- Follow applicable laws, safety instructions, and local regulations.
- Respect hotel rules and property.
- Avoid activities that may cause damage, disturbance, or inconvenience to others.
- Take responsibility for their personal belongings and valuables.
Any damage caused to accommodation, vehicles, or other property due to customer negligence may be chargeable to the responsible customer.
9. Third-Party Services
Certain services offered through our travel packages may be provided by independent third-party providers, including hotels, airlines, transport operators, restaurants, and activity organisers.
While we make reasonable efforts to work with reliable service providers, their services may be subject to separate terms, conditions, and operational policies.
Kashmir Right Directions shall not be responsible for circumstances beyond its reasonable control arising from independent third-party service providers, subject to applicable law.
10. Limitation of Liability
Kashmir Right Directions will make reasonable efforts to ensure that customers receive the services confirmed at the time of booking.
However, we shall not be held responsible for delays, cancellations, accidents, loss of personal belongings, natural events, or service interruptions caused by circumstances beyond our reasonable control, except where liability cannot legally be excluded.
Customers are encouraged to obtain suitable travel insurance to cover unexpected travel-related expenses and emergencies.
11. Website Content & Intellectual Property
All website content, including text, images, graphics, logos, designs, and other materials, belongs to Kashmir Right Directions or its respective content owners unless otherwise stated.
Visitors are not permitted to copy, reproduce, distribute, or commercially use website content without prior written permission.
We reserve the right to update website content, pricing, services, and promotional information without prior notice.
12. Privacy & Personal Information
Any personal information collected through our website, enquiries, or booking process will be handled in accordance with our Privacy Policy.
We take reasonable steps to protect customer information and use it only for legitimate business and service-related purposes.
13. Force Majeure
Kashmir Right Directions shall not be held responsible for failure or delay in fulfilling its obligations due to circumstances beyond reasonable control, including:
- Heavy snowfall, landslides, floods, or earthquakes.
- Road closures and transportation disruptions.
- Government restrictions or official orders.
- Political disturbances, strikes, or civil unrest.
- Public health emergencies.
- Other unforeseen natural or human-caused events.
In such situations, we will make reasonable efforts to assist customers with alternative arrangements wherever possible.
14. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Any disputes arising in connection with our services or these terms shall be subject to the jurisdiction of the competent courts in Srinagar, Jammu and Kashmir, subject to applicable law.
15. Changes to These Terms
Kashmir Right Directions reserves the right to modify or update these Terms & Conditions at any time.
Changes will become effective once published on this website. Customers are encouraged to review this page periodically.
16. Contact Information
For questions, booking assistance, or clarification regarding these Terms & Conditions, please contact us:
Business Name: Kashmir Right Directions
Address: Mujgund, Srinagar, Jammu and Kashmir – 190017
Helpline: +91 70063 26407
Email: info@kashmirrightdirections.in
By using our website or booking our travel services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.